Kindred Group Reports Significant Improvement in Reducing Revenue from Harmful Gambling
LISTEN TO THIS ARTICLE:Kindred Group, a leading online gambling operator, has reported a significant improvement in reducing the share of the revenue from harmful gambling during the first quarter of 2023. The share of the revenue from harmful gambling decreased to 3.0 percent, a positive trend that can be attributed to the company's efforts to enhance customers' responsible gambling journey. The improvement effect after interventions was 83.0 percent, indicating that early intervention is critical to preventing harmful gambling behavior.
Kindred's responsible gambling and customer-facing teams detected customers showing markers of harm, and swift interventions were made to prevent harmful behavior. Kindred Group also rolled out automated interventions in some of its markets to detect and engage with customers at risk. These automated technological solutions have shown initial signs of a positive trend, and the company expects further improvements in the future.
We have continuously emphasized the importance of detecting and engaging with our customers who are showing markers of harm. To prevent harmful behavior, early intervention is critical, and I am glad that we can see the result of the rollout of automated interventions that we have done in some of our markets.
Going forward, I look forward to following the holistic approach and collaboration across different teams within Kindred. Responsible gambling is not a factor only for one team, but it is something that every single employee contributes to through their knowledge and commitment to reducing harmful revenue. By our tech teams working hand in hand with the responsible gambling and customer-facing teams, we can swiftly release improved interventions across different markets. All in line with our Journey towards Zero road map
Kindred Group is committed to transforming gambling by being a trusted source of entertainment that contributes positively to society. The company has set an ambitious target of reaching zero percent revenue from harmful gambling and reporting this metric on a quarterly basis. This is done to increase transparency, support a fact-based dialogue about harmful gambling, and raise awareness of the company's sustainability work.
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