More People than Ever Requiring Help from GamCare

It has been revealed that GamCare have received more calls than ever through their National Gambling Helpline.

The GamCare Trustee’s Annual Review for 2020/21 stated that they had received a 9% increase in calls with 42,000 calls answered along with a 14% increase in treatment sessions which stood at 55,000.

A survey of those people asked revealed that 100% would recommend the GamCare services to someone else.

Anna Hemmings - Chief Executive of GamCare

Despite the challenges posed by the coronavirus pandemic, this year we have reached more people than ever. For those harmed by gambling, this was a particularly challenging year, in which the isolation, stress, and money worries may have been amplified by the pandemic.

We are proud of all our teams, who have shown great resilience throughout, and who have continued to demonstrate their passion and commitment to the work that we do. This meant GamCare was available 24/7, year-round, to offer support to people affected by gambling harms. Over the next three years, we want to continue to raise awareness of the impact of gambling harms and expand our services to make lasting and positive changes.

Anna HemmingsChief Executive of GamCare

The overall income for GamCare for 2020/21 was £134 million, an increase of £9.2 million from the previous year.

They have worked with 35 gambling brands who are working towards the Safer Gambling Standard, and 70% of their users have gone on to successfully complete their courses of treatment.