Articles by Sudhir H. Kalé, Ph.D.
28.07.2023
The Immense Opportunities and Challenges of the Indian Gambling Market
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India is now a country of over 1.4 billion, boasting the largest human population.
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01.03.2023
Macau Gambling – Market Analysis, Opportunities and Development
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The casino industry in Macau has, barring a couple of years, seen two decades of spectacular and unabated growth in revenues and profits.
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21.12.2022
Casino and Gambling Industry in 2023 - Predictions and Trends
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After three very turbulent years, the casino industry is back on its feet.
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21.11.2022
Ten Proven Tips for Creating Memorable Customer Experience
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Despite increased attention devoted to customer experience (CX), there seems to be no noticeable improvement in the perceived quality of guest experience delivered within the hospitality industry.
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10.10.2022
Understanding the Role of a Chief Experience Officer in the Casino Industry
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According to Gartner, almost 90 percent of presumably large organizations have appointed a Chief Experience Officer (CXO) to spruce up the experience offered to customers.
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